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CUSTOMER SERVICE FEEDBACK 2025
Description:
CUSTOMER SERVICE FEEDBACK
*
Fields are compulsory to be filled.
Which industrial sector are you from?
*
Import / Export (Import / Eskport)
Shipping (Perkapalan)
Forwarding (Ejen Penghantaran)
Logistic (Logistik)
Oi and Gas (Minyak dan Gas)
Related Government Agency (Agensi Kerajaan yang berkaitan)
Others (Lain-lain)
How frequent do you interface with us or use our sercvices / facilities?
*
Daily (Harian)
Weekly (Mingguan)
Monthly (Bulanan)
Occasionally (Kadang-Kadang)
Never (Belum pernah)
Which particular department / unit do you normally deals with?
*
Operations & Marine Unit (Unit Operasi & Marine)
Landing & Shipping Unit for Bill & Payment ( Unit Pembayaran & Bill)
Technical & Asset Management Unit (Unit Pengurusan Aset & Teknikal)
Security Services (Unit Keselamatan)
Administrative Department (Bahagian Pentadbiran)
Finance Department (Bahagian Kewangan)
Business Development Services (Unit Pembangunan Peniagaan)
ICT Unit (Unit ICT)
Internal Audit (Unit Audit Dalaman)
QOSHE Unit (Unit Quality)
Resource Centre MPA (Pusat Maklumat LPM)
Miri Port Authority Crew Change Terminal (MPACCT)
A1: Counter Services Friendliness
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
A2: Counter Services Helpfulness
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
A3: Counter Services Effectiveness
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B1: Efficiency Of Crane / Harbour Crane
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B2: Efficiency Of Forklifts
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B3: Efficiency of Reachstackers
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B4: Efficiency of Trailers
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B5: Efficiency of Weightbridge Facilities
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B6: Efficiency of Cargo Gears
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B7: Office/ Building Rental
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B8: Training Facilities
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B9: Water Supply
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B10: Berthing / Mooring Services
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B11: Cargo Handling Services
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B12: Delivery of Cargo
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B13: Measurement of Cargo
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B14: Bunkering Services
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
B15: Electricity Supply Reefer Points
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
C1: Cleanliness of Port
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
C2: Safety & Health Compliance
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
C3: Security of Cargo, Property & People
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
C4: Environmental Compliance
*
Poor (2)
Poor (4)
Average (6)
Average (8)
Excellent (10)
D1 : Are you prefer to contact with us by?
*
Office Number (Telefon Pejabat)
Facsimile (Faks)
Email (E-mel)
Whatsapp Application (Aplikasi Whats-app)
Others (Lain-lain)
E: What is your perception of MPA?
F: Did you encounter any problem during your visit to MPA?
G: Suggestion for improvement (if any)
Submit
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