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Last Update: 19 Dec 2018
Version 8.1.2
Customer Satisfaction Form
Feedback/Comments
 
*Compulsory Field

A. Which industrial sector are you from? Import/ Export  
Shipping  
Forwarding  
Logistics  
Oil & Gas  
Related Government Agencies / Others ( Please specify ) 
Remark:
B. How frequent do you interface with us or use our services/facilities? Daily  
Weekly  
Monthly  
Occasionally 
C. Which particular departments do you normally deals with? Operations  
Landing & Shipping (Billing & Payment)  
Engineering  
Security, Enforcement & Fire Services  
Administration & Finance  
Business Development Unit  
ICT Unit (IPMS System)  
Internal Audit  
Quality, Legal & Public Affairs Services 
 
PART II: How do you rate the following as provided by MPA? (On a scale of 10 to 1 where 10 represents "Excellent" and 1 represents "Poor")
 
PART 1
 
A. Counter Services
A1. Helpfullness
A2. Friendliness
A3. Effectiveness
 
B. Equipment/Facilities/Services
B1. Crane/Harbour Crane
B2. Forklift
B3. Reachstackers
B4. Trailers
B5. Weighbridge
B6. Cargo Gears
B7. Office/Building Rental
B8. Training Facilities
B9. Water Supply
B10. Berthing/Mooring of Vessel
B11. Cargo Handling Services
B12. Delivery of Cargo
B13. Measurement of Cargo
B14. Bunkering of Cargo
B15. Electricity Supply (Reefer Points)
 
C. Port Environment And Safety
C1. Cleanliness
C2. Safety & Health
C3. Security of cargo, property & people
 
D. How do you rate our port charges in comparison to other ports?
D1. General Cargo
D2. Containerized cargo
D3. Wheeled vehicles
 
E. Communication (Are we easily contacted by?)
E1. Telephone
E2. Facsimile
E3. E-Mail
Remark:
 
F. Overall
F1. What is your perception of MPA?
 
G. Did you encounter any problem during your visit to the port......ago?
G1. 1 month (please specify)
G2. 2 months (please specify)
G3. 3 months (please specify)
 
H. What is the greatest constraint you faced when using MPA's facilities and services?
H1. Shallow access channel  
H2. Lack of cargo handling equipment  
H3. Berthing facilities  
H4. Manpower  
H5. Bunkering  
H6. Security & Safety requirements  
 
I. Suggestions for improvement (if any)
Remark:
Organisation:
Date
Address:
 

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