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Last Update: 22 Nov 2019
Version 8.2.2
 
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*Compulsory Field

 
PART I
*A. WHICH INDUSTRIAL SECTOR ARE YOU FROM? IMPORT/EXPORT  
SHIPPING  
FORWARDING  
LOGISTICS  
OIL & GAS  
RELATED GOVERNMENT AGENCIES (SPECIFY) 
OTHERS (SPECIFY) 
B. HOW FREQUENT DO YOU INTERFACE WITH US OR USE OUR SERVICES/FACILITIES? DAILY  
WEEKLY  
MONTHLY  
OCCASIONALLY 
C. WHICH PARTICULAR DEPARTMENTS DO YOU NORMALLY DEALS WITH? OPERATIONS & MARINE DEPARTMENT  
LANDING & SHIPPING UNIT (BILLING & PAYMENT)  
TECHNICAL & ASSET MANAGEMENT DEPARTMENT  
SECURITY & FIRE FIGHTING DEPARTMENT  
ADMINISTRATION & FINANCE  
BUSINESS DEVELOPMENT UNIT  
ICT UNIT (IPMS & TRADEGATEWAY SYSTEM)  
INTERNAL AUDIT UNIT  
QUALITY OCCUPATIONAL SAFETY HEALTH & ENVIRONMENT (QOSHE) UNIT 
 
PART II
HOW DO YOU DATE THE FOLLOWING AS PROVIDED BY MPA?


 
PERFORMANCE RATING
SCALE OF 2 OR 4 - POOR
SCALE OF 6 OR 8 - AVERAGE
SCALE OF 10 - EXCELLENT

 
A. COUNTER SERVICES
A1. FRIENDLINESS
A2. HELPFULNESS
A3. EFFECTIVENESS
 
B. EFFICIENCY OF EQUIPMENT/FACILITIES/SERVICES
B1. CRANE/HARBOUR CRANE
B2. FORKLIFTS
B3. REACHSTACKERS
B4. TRAILERS
B5. WEIGHBRIDGE
B6. CARGO GEARS
B7. OFFICE/BUILDING RENTAL
B8. TRAINING FACILITIES
B9. WATER SUPPLY
B10. BERTHING / MOORING OF VESSEL
B11. CARGO HANDLING SERVICES
B12. DELIVERY OF CARGO
B13. MEASUREMENT OF CARGO
B14. BUNKERING SERVICES
B15. ELECTRICAL SUPPLY REEFER POINT
 
C. PORT ENVIRONMENT AND SAFETY
C1. CLEANLINESS
C2. SAFETY & HEALTH COMPLIANCE
C3. SECURITY OF CARGO, PROPERTIES & PEOPLE
C4. ENVIRONMENTAL COMPLIANCE
 
D. COMMUNICATION
(ARE WE EASILY CONTACTABLE BY?)

D1. TELEPHONE
D2. FACSIMILE
D3. EMAIL
 
E. OVERALL
E1. WHAT IS YOUR PERCEPTION OF MPA?
E2. PLEASE SPECIFY
 
F. DID YOU ENCOUNTER ANY PROBLEM DURING YOUR VISIT TO THE PORT....AGO?
F1. DURATIONS
F2. PLEASE SPECIFY
G. SUGGESTION FOR IMPROVEMENT (IF ANY)
 
H. PERSONAL DETAILS
 

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